We run a dental clinic and need polite, personal replies to a backlog of Google reviews. Do not repeat the same phrases. Include a short guideline for handling future negative reviews.

Five recordings of 8-10 minutes each, conversational Urdu with a few English words. Need clean English transcription with speaker labels. A native-level understanding of both languages is required.

First novel, finished draft. Looking for a copy edit: grammar, consistency of names and timeline, repeated words, and comments where a scene drags. Not a rewrite. British spelling.